I was trying to manage communication for 2-3 businesses. Also customers and prospective clients interact at different times and points in a process, it was hard to manually keep up. We were having double bookings and missed opportunities. Our businesses felt unprofessional, out of control. Working with Shane, I was able to provide a better customer experience. Now my website talks to my email automation and I know the customer is being looked after in terms of receiving information at the right time. For anyone who is not sure whether to work with Shane, I say if they deal with customers who need to receive any form of email communication, they are crazy not to. Also Shane’s knowledge of getting multiple systems to work together to remove the need for manual intervention is great. Overall Shane’s driver has always the customer in mind which is different to many other businesses.